Scott Wade is a mobile RV technician and inspector based in the lakes region of New Hampshire. His business, DogCrate RV, has been in operation for about 18 months.
The unique company name is based on a nickname he gave his own RV, which he described as just a 45-foot dog crate.
As a child, Scott grew up in the service business because his father owned an Exxon service station for 19 years in Massachusetts. He didn’t have any formal training, but would often assist the mechanics and he would work on his own car, as well.
For a career, Scott worked for Enterprise Car Sales. When he decided he wanted to do something different with his life, Scott began taking courses at the National RV Training Academy.
He really enjoyed developing a network among instructors and other students. Doing so reassured Scott that, if he encountered a problem in the field, then he was not alone.
Finding his first client was relatively easy. In fact, he received a call from someone seeking an inspection while he was taking his final exam in Athens.
Soon, Scott had a bunch of people calling him despite the fact he hadn’t done any advertising. All his business came from the locator pin on the National RV Inspectors Association website as well as the RV Technician Association of America.
In addition to inspecting RVs, Scott feels obligated to educate new RV owners about how to operate the equipment found on their RVs.
Today, about 70 percent of his business comes from fixing RVs rather than inspecting them. However, by doing both, Scott is assured of having income year round.
The thing about Scott’s business which amazes me that he has been able to make a full-time living as a technician and inspector for 18 months without even having a website. In fact, he completed his Google profile a month ago.
For Scott, turning on his locator pins on the association websites and passing out business cards, then serving his customers so efficiently that they refer others to his company, has brought in 100% of his business.
Scott is so busy he said he could put two more technicians to work right now, if he could find them.
It’s important for technicians to identify areas they’re good at and then focus on those rather than trying to be all things to all people. By staying in his lane, so to speak, and passing off other types of jobs to his personal network of technicians, Scott is able to get more done in less time.
If people would like to connect with Scott, they can email him at [email protected].
Today’s episode is sponsored by the National RV Training Academy in Athens, Texas. The academy’s one-week live training or home study course will teach you everything you need to know to fix about 80 percent of the problems people experience with their RVs.
You can also sign up for additional training to become an RV inspector, campground technician or to provide mobile RV service. For more information, visit www.nrvta.com.
That’s all for this week’s show. Next time, I will be interviewing a mobile RV technician from California who started a business out of frustration over the inability to get his own RV fixed. I’ll have that interview on the next episode of RV Tech Talk. Thank you for listening!